FAQ: Craft & Candle Bar | Pick Your Own Date + Time

How do I book an experience?
Our bookings and reservations are all managed online. Book your experience here!

How long will a session take?
We allow 45-60 minutes per session, however, time may vary depending on which craft/s you pick. We want to make sure you have enough time to make your DIY experience fun and exciting! If you finish early, feel free to spend more time with your group and check out everything Poppy & Pomelo and the bar has to offer. 

Is there an age limit? 
We want to be as flexible as possible with ages, however, you know your participants best. Please keep in mind that we're handling hot wax, fragrance oils, glass tools, etc. Anyone under 15 must have a guardian present. If you have specific questions, please contact us for more information. 

If I make a candle, can I take it home the same day as my session?
Yes! You can take your candle home the same day as you make it but it does need at least 40 minutes to cure in order to be suitable for travel.

Do you have drinks?
YES! We have a full bar serving all your favorite cocktails, beer, and wine. We also offer mocktails and carry non-alcoholic options like juices and soft drinks. Check out our bar menu here. 

Can I bring my own alcohol?
Absolutely not! The ABC does not allow this. However, we are happy to put together bar packages for Group Reservations.

Can I bring food into the craft and candle bar?
Outside food is allowed during VIP Group Reservations only. We are happy to arrange catering for your group or event. If you have a group of 6+ and would like special accommodations, please contact us for more information.

How do I ensure my group is seated together?
Our booking site allows guests to choose seating for their party size. Please book all of your group together. If others in your group plan to book under a separate reservation, please contact us and let us know ASAP. While we cannot guarantee you will be placed together under separate reservations, we will do our best to accommodate you. 

VIP Group Reservations are for parties who are interested in creating a custom experience for only their guest-list (minimum headcount is 6). With a group reservation, you can bring in personal decor items, and add on additional features such as small bites and beverage packages.

Please note: VIP Group Reservation fees are non-refundable and do not credit towards purchases. We are a boutique experience with a limited amount of space and staff. If you reserve the space and then bail, we will have lost revenue, staff overhead, etc. 

Do you offer refunds?
Each ticket purchase is for one seat in the class. Please purchase additional tickets for each person participating. Tickets are non-refundable. However, tickets may be transferred as a gift to another person (one time). 

Where do I park?
Unlike most places in Lexington, we have ample parking. There are street metered parking spaces on High Street and Maxwell Street. There is also free parking up and down the side streets surrounding us and at Woodland Park. 

How many scents do you offer?
We offer over 60 scents to choose from! You can choose one or mix up to three to create your custom fragrance. 

Why do you use coconut wax? Does it smell like coconuts? 
Coconut wax is a colorless and odorless wax made from cold-pressed coconut. It is considered one of the best and healthiest types of wax to make candles because it doesn't produce as much soot as the other types of wax. It has a superior scent throw which means you can produce long lasting and strongly scented candles using this wax. It also has an impressive burn time, it last 20% longer than soy wax candles. 

Do you offer refills?
Yes! Bring in any vessel previously purchased at Poppy & Pomelo / Wick + Mortar Studio to refill for a discount! You still get to choose your scents, mix your wax AND you get to reuse your favorite vessel!  

Vessels MUST be completely cleaned and cannot have any remaining wax, wicks, or debris when brought in for refill. The vessel must also be free of any chips, cracks, or other damage. 

Vessels MUST have been purchased at Poppy & Pomelo / Wick + Mortar Studio. We cannot accept vessels purchased elsewhere for refills. 

For safety reasons, we do not allow vessels that have not been purchased at Poppy & Pomelo / Wick + Mortar Studio. We do a great deal of testing on our vessels and supplies, so for this reason we are unable to accept outside vessels. 

Do I need a reservation?
Reservations are recommended due to limited seating during our workshops. However, if there is space available, walk-ins are welcome. Please see the schedule for session times.

Does everyone in my group have to make a candle?
Every reservation includes a seat and DIY experience/s. If someone in your party is not making a craft or candle, we may not have a seat available for them but they are welcome to observe during your session.