FAQs

When is the Poppy & Pomelo brick-and-mortar store open? 

Our address is 526 E High Street, Lexington, KY 40502. You'll find us there Monday 11-6pm, Tuesday closed, Wednesday - Saturday 11-6pm, and Sunday 12-5pm. 

We’re always open online, though! Follow us on social media @poppyandpomelo 

What kind of pickup and delivery methods are available?

In addition to in store shopping, we offer curbside pick-up and local delivery to the Lexington area (free with purchases over $49). You can select either option during the checkout process. 

For those who aren't local, shipping will be available to you during checkout. 

How long will it take to get my order?

We ship most orders via USPS and UPS, and they typically arrive in 2-5 business days. If there is an unexpected delay, we'll do our best to let you know!

Is shipping free? 

For orders of $49 or more, shipping is free! 

We search places near and far to bring unique goods to our customers, and we pack them with love. Those orders are then safely handed off to our hardworking postal carriers, who bring them to you. So, we hope you'll consider this a small price to pay for the convenience and safety.

I saw an item I love on your site (or social media) but I can't find it online. Can I still order it?

Absolutely! We strive to offer small-batch and constantly evolving inventory, but we also understand there will be items you just can’t live without. So, we’re happy to try to locate those must-have goods for you. If that’s the case, message us and we'll see what we can do. 

Will you help with gift curation?

Yes, please!! We love intentional and thoughtful gifting, so don't hesitate to ask for a little suggestion or guidance in putting together the perfect gift. We're happy to wrap it for you and include a personal note too!

Do you sell gift cards online?

Gift cards are available online and are redeemable online and in-store. Email us with any questions, and we're happy to help.

Do you ship outside the US?

We do not currently ship internationally. But, if there's something you have your heart set on, send us a message and we'll gladly look into options for you.

How do I return my purchase?

We want you to be completely satisfied with your purchase. If for any reason that’s not the case, please notify us within 15 days of your purchase (or receiving your shipment) so that we can authorize a return or exchange. Return shipping is the responsibility of the customer. Once we receive the items in their original condition, we’ll issue a refund or exchange. Shipping costs are nonrefundable.

Please note: items not eligible for return or exchange include consumables, personal care products, seasonal, and sale items.

We thank you for supporting our small business!

Catalina Eddie Design

Local artist, Caitlyn Edwards, creates female forward designs to celebrate what makes us unique. Her Braless & Lawless design is the catalyst for this weekend. You can find her designs at Poppy & Pomelo year round. 

Shop Catalina Eddie Design

10% of Sales Donated

10% of sales March 8th-10th benefits YOU ARE CO.

YOU ARE CO. is a 501c(3) nonprofit organization that believes in a world where women have equal opportunities to reach their potential. “We provide safe housing, education, and job creation to women and girls living in extreme poverty because educated and empowered women transform communities.”

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Fun with Cocktails & Candles

Join  Norma Smith, a cocktail connoisseur, who will be behind the bar, helping us create some amazing cocktails with her special Old Fashioned Mix. 

Candles and Cocktails Classes will run from 4:00p.m. - 6:30p.m.

Sign Up Here

Marbling with Dawna Gaither

Water marbling is a mesmerizing technique that involves floating paints on water and creating intricate patterns. It's like magic! You can swirl, mix, and manipulate the colors to create stunning designs on fabric and leather.

Book Your Seat

Candles & Queens

Are you ready to add some spark and sparkle to your life? We are thrilled to welcome the gorgeous Uma Jewels to the candle studio! Uma Jewels will teach two razzle dazzle candle classes at 12:30 p.m. and 3:00 p.m.

Sign Up Here